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Anybody out there ever have to reload Docs to Go for a Palm T3? I had mine screwed up by another program I put on the device (and promptly removed) and even attempting to reload from scratch after doing a Hard Reset doesn't seem to have fixed it. FWIW, the main symptom is when I try to open a Sheet to go file, I get
Fatal Alert
MemoryMgr.c,Line:3651, Free Handle

and have to do a soft reset to get the device up again.

I'm currently emailing various potential sources for enlightenment (mostly Data Viz who wrote Docs to go).


( 5 comments — Leave a comment )
Dec. 31st, 2005 07:03 am (UTC)
Oh dear, no, I'm no help at all. My 'Palm' is a paper Franklin planner. :D Rebooting means tearing out a page and tossing it.

Is there any way to restore the OS in your Palm without trashing the files you've got in there?
Dec. 31st, 2005 07:52 am (UTC)
ROFL! I LOVE your icon...

The files aren't the problem - I back up regularly to my computer and could restore the lot easily enough. It's that the closest thing I know of to do at the moment to restore the OS is the aforementioned Hard Reset, which is *supposed* to set everything back to where it was when it left the factory. And that didn't work, or at least not completely. If I don't get any other advice, I'll do another and this time trick the thing into restoring Docs to Go before restoring anything else, by temporarily renaming the backup folder and see if that helps. But right now I don't feel like the hassle, so I'll wait and see if anybody has any suggestions first. At least all the important stuff like my various book readers is still working, and that is what I got it for after all.

(Speaking of ebooks, did you finish your November challenge opus and is there any way I could download all of it in one go? It's FAR more convenient than trying to read the whole thing off the computer.)

Jan. 9th, 2006 10:07 pm (UTC)
I don't remember exactly how this worked anymore, unfortunately, but I had a similar problem, and I ended up deleting DTG from my Palm (Tungsten E), deleting it from my computer, and re-installing it completely. There was one file in particular that I had to get rid of for this to work. I found the instructions online - either at the DTG/DataViz website (I think this was where it was) or by googling the error.
Jan. 10th, 2006 09:11 am (UTC)
I got in touch with DataViz, and the representative told me to do pretty much what you describe; download and install a program to uninstall Docs to Go, remove a few files from my computer, then reinstall. Thus far, it appears to be working, though I'm going to wait a few days to make sure before closing the case.

I LIKE that hedgehog! There seems to be something about this post that brings out the entertaining icons in people. I must come up with a few new ones myself, now that apparently I can have 6 of them with my (free) account.
Jan. 10th, 2006 03:15 pm (UTC)
The hedgehog is from lysana, and was free for the use, with credit, last I checked with her. If you're interested in it, and have iconspace, drop her an email.
( 5 comments — Leave a comment )

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